Shipping policy

Shipping and Delivery

At Pubbets, we are thrilled to offer worldwide shipping on all orders! Whether you're in the heart of the city or a remote village, we've got you covered. We ship our retail puppets from a central worldwide shipping hub in Hong Kong. Our custom puppet orders ship from our workshop in rural Thailand.

Estimated Delivery Time

Our average international shipping time currently ranges from 7 to 15 days. However, please be aware that some rural areas might experience slightly longer delivery times, Rest assured, we're doing our best to get your order to you as swiftly as possible.

Order Processing

Your orders are our priority! We aim to dispatch all orders from our warehouse within 1-2 business days. During peak periods, please allow up to 3 business days for dispatch. We'll keep you informed every step of the way.

Customs and Clearance

Please note that our shipping times exclude any potential clearance or customs delays. While we do our best to minimize such occurrences, they may occasionally happen and are beyond our control.

If you have any questions about shipping or your order's status, feel free to reach out to our friendly customer support team. We're here to ensure a smooth and delightful shopping experience for you!

Note: For detailed shipping times to specific regions, kindly refer to our Shipping Information page.

Thank you for choosing Pubbets! We can't wait to bring the magic of puppetry right to your doorstep. 🌟📦🎉