Pubbets Princess Sequined Bow Shoe & Headband Set
- Regular price
- €13,95 EUR
- Regular price
- Sale price
- €13,95 EUR
- Unit price
At Pubbets, we aim to deliver your puppet as quickly and safely as possible. Here's everything you need to know about our shipping process:
Orders are typically processed within 1-2 business days. During peak periods, it might take up to 3 business days to process your order.
We ship our retail puppets Worldwide from a central shipping warehouse in Hong Kong. Most retail orders arrive within 7 to 9 business days. For our premium range of puppets and Pubbets Lab custom puppets, we ship from our workshop in Thailand using Thai Post. We also offer a shipping upgrade to DHL Express for faster delivery.
All products on our online store ship free worldwide. Please note that you may be responsible for paying import taxes, based on your local regulations.
You'll receive an email notification with tracking information as soon as your order has been dispatched.
We pack our puppets carefully to ensure they reach you in perfect condition. Each puppet comes in its own carry bag for extra protection during shipping.
Please be aware that shipping times can be affected by factors outside of our control, such as customs delays or severe weather conditions. We appreciate your patience and understanding in these situations.
If you have any questions about our shipping process or need assistance with your order, please don't hesitate to contact us.
Frequently Asked Questions (FAQ)
Q: How do I operate the puppet?
A: Our puppets are designed to be easy to use. Simply slide your hand inside the puppet's body and use your fingers to control the mouth movements. Explore our online puppetry course for helpful tips and techniques.
Q: Are the puppets suitable for children?
A: Our puppets are generally recommended for ages 5 and up. Adult supervision is advised for younger children, especially when handling the puppets. Please refer to the specific age recommendations mentioned for each puppet.
Q: Can I customize the puppets?
A: Yes, we offer custom puppet options through our Pubbets Lab. You can create a personalized puppet with your preferred colors, features, and accessories. Contact us for more information on custom orders.
Q: How do I clean the puppets?
A: We recommend spot cleaning the puppets using a mild detergent and a damp cloth. Avoid submerging them in water or using harsh chemicals. Please refer to the care instructions provided with your puppet for specific cleaning guidelines.
Q: What materials are used in the puppets?
A: Our puppets are crafted using high-quality materials such as foam-backed polar fleece fabric, clean polyester fill, colored felt, plastic resin, faux fur, synthetic hair, internal posing wire, velcro, and cotton thread. These materials are chosen for their durability and safety.
Q: Do you offer international shipping?
A: Yes, we offer free worldwide shipping on all orders. Please note that delivery times may vary depending on the destination. Refer to our shipping information for more details.
Q: What is your return policy?
A: We want you to be satisfied with your purchase. If you encounter any issues with your puppet, please contact us within 30 days of receiving it, and we will assist you with the return or exchange process. For more information, please review our detailed return policy.
Q: Can I get assistance with puppetry techniques?
A: Absolutely! We provide access to a 10-part online puppetry course with the purchase of our puppets. This course covers various puppetry techniques, tips, and tricks to enhance your performance skills.
If you have any further questions or need assistance, please don't hesitate to reach out to our friendly customer support team.